Returns & Exchanges
Return and Refund Declaration
Every order from veloboxing.co.uk has a 30-day return or refund guarantee. This entitles you to claim a refund or replacement within 30-days of receiving your items. To make a claim, please follow one of the options below.
Situations When We Refund
- Product issues
We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues. We will process a refund request within THREE business days.
- Item out of stock
If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.
- PayPal Issues
If your PayPal's account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within THREE business days, we will automatically refund the order.
- Please include the following information in the return package :
① Order number and product SKU of the item(s) you want to return.
② Shipping label (outside the package).
③ Reasons for return.
Please E-mail and show the item of the problem to us, for example, show the photos of item(s)quality-related issue or wrong size to us by E-mail.
We will refund you after we have received your package and inspected it.
- Return address
Please contact us before returning any item for a refund. We will not accept items sent back unless you have already arranged to return it to us. If we approved your refund request, please send the item back to:
VELO INC LTD
St Andrew Mill, Legrams Lane
TEL: 01274 649311
- Return Announcement
① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Mouth Guard, Groin Guards, etc.
② Please contact us no later than 30 days after you have received your order.
③ Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.
④ Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
⑤Please allow 3-4 working day from the time you mail your return for it to be processed. We will send you an email once your return request has been successfully processed.
⑥ For orders shipped to Brazil or Russia, you can contact our customer service and request a return of your purchase within 40 days after shipment. veloboxing.co.uk reserves the right to final decision on the interpretation of these return policies.
You will pay all shipping fees.
If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.
If you have a unique situation that is not covered in the policy above, please Contact Us.
Goods are not covered by our 30-day return or refund policy if:
- The product serial number and product was not distributed by velo boxing;
- Goods have been worn and damaged, stretched or contaminated.
- Goods were damaged or worn out by improper use.
- Goods are returned without included accessories.
- Goods are stored or exposed to extreme environments;
- Unauthorized repair, misuse, negligence, abuse, accident, alteration or improper installation;
- Partial goods of a complete sets are be returned;
- The claim is made more than 30 days after you received the goods.